[해외] '25 AMOREPACIFIC Singapore_Senior CRM Executive
* This job posting is managed by our overseas office, and your application cannot be submitted through this website. Please apply through the site indicated below. 본 채용 포지션은 해외법인에서 전담하는 건으로 AMOREPACIFIC 채용사이트가 하단에 안내된 사이트에서 지원하시기 바랍니다. 이 웹사이트에서 지원 불가합니다. 아래 지원 방법을 확인하시기 바랍니다.
At Amorepacific, We Make A MORE Beautiful World. This is what we do. Under this mission, we pursued continuous innovation based on insight into nature and research on science and technology. We believe that beauty is completed by ‘being true’ to the unique and extraordinary characteristics of individuals, and therefore, Amorepacific shapes a future where we all discover our own innate beauty and pursue fulfilling lives.
About the Job
With INNISFREE, step beyond the simple outer charm and discover every beautiful moment of yourself.
We are seeking a proactive and strategic Senior CRM Executive to lead CRM initiatives that drive customer growth, engagement, and retention. In this role, you will manage and expand our customer database through targeted recruitment and activation campaigns. You will be responsible for developing and executing CRM strategies that align with both HQ guidelines and local market needs, while continuously analyzing customer data to optimize program effectiveness. The ideal candidate has a strong understanding of customer behavior, loyalty programs, and market trends, and is capable of adapting strategies to meet evolving customer expectations and business goals.
Responsibilities
- CRM Campaign Execution
- Execute monthly CRM communications via eDM, SMS, and app push notifications.
- Set up promotions in the POS system and troubleshoot membership-related issues.
- Extract, compile, and update customer data for reporting and analysis. - Customer Engagement & Loyalty
- Plan and implement CRM strategies to retain and acquire customers.
- Manage CRM programs, campaigns, and budgets for loyalty activities.
- Evaluate and enhance membership programs to increase engagement and satisfaction.
- Provide customer service support and manage CS email inquiries, feedback, and complaints. - Market & Trend Analysis
- Analyze market and competitor trends to introduce new rewards and benefits.
- Support the Trade Marketing Manager in in-store promotions and activities.
- Collaborate with internal teams and external partners to achieve business goals. - Other Duties
- Perform other ad hoc tasks as required.
Essential Requirements
- Bachelor’s degree in Marketing, Business Management, or a related field.
- 2–3 years of experience in CRM or Marketing; retail or FMCG background preferred.
- Proficient in Microsoft Office (Excel, PowerPoint, Word).
- Strong interpersonal, written, and verbal communication skills.
Qualifications
- Experience with Canva, Adobe Photoshop, or Illustrator is a plus.
- Detail-oriented, creative, and adaptable with strong analytical skills.
- Able to multitask and thrive in a fast-paced environment.
- Basic knowledge of HTML/CSS or experience collaborating on email design is an advantage.
How to apply
Click the page below link to apply for the position:
https://sg.jobstreet.com/job/84120462?ref=search-standalone&type=standard&origin=showNewTab#sol=f1db7ffc88599f075adcc6629a6b842ce8717cac
Application Deadline: 30th June 2025
Contact Point
Christina Sie (christina.sie@sg.amorepacific.com)
